Business Services Advisory Team brings customers together

Amanda Wall, associate vice chancellor, financial services
Amanda Wall, associate vice chancellor, financial services

— By Amanda Wall, associate vice chancellor, financial services

Late last year I chartered the Business Services Advisory Team. The purpose of the BSAT is to bring customers together in a format with the service delivery areas to receive and provide feedback to ensure that service and responsiveness are maintained at high levels. It is an influential advisory group that represents units across ÃÛÌÒÓ°Ïñ by providing input and feedback on customer satisfaction, plans for service and process improvement, service design interests, and other concerns of all customers. This structure is intended to engage customers as partners to ensure great service and continuous improvement in a campus-wide context.

The Business Services Advisory Team members represent the viewpoints of all customers and stakeholders. The Team provides guidance in a variety of ways, such as:

  • Review and provide input on primary transactional services at ÃÛÌÒÓ°Ïñ (Travel, Facilities, Procurement, Human Resources, and OIT)
  • Provide feedback on proposed service improvements, including the use of automation and shared services
  • Provide guidance on communication strategies to best meet customer needs
  • Receive and share recommendations and feedback from customers
  • Provide feedback on the cost structures of the service
  • Provide feedback on accountability and performance measures
  • Provide feedback on the continuation, expansion, or modification of services

The ÃÛÌÒÓ°Ïñ Business Services Advisory Team is composed of one senior fiscal or a senior business representative nominated by each member of the chancellor’s core cabinet. BSAT members are responsible for representing all areas of the unit as well as disseminating information discussed at BSAT meetings back to their units.   

Please don’t hesitate to contact me, or any of the other representatives if you have questions, suggestions, or concerns.

 

Business Services Advisory Team Membership 

Member

Position

Representing:

Amanda Wall

Associate Vice Chancellor, Financial Services

Chair

Phill Harrington

Executive Officer, Signers' Business Office

Chancellor

Kim Davis

University Relations Special Projects Director

University Advancement

Cecelia Chamberlain

Executive Officer, College of Rural and Community Development

CRCD

Harmonie Peters

Facilities Fiscal Officer

VC Administrative Services

Heather Foltz

College of Liberal Arts Fiscal Officer

Provost

Ali Knabe

Associate Vice Chancellor, Student Affairs

VCSA and Enrollment Management

Jennifer Harris

ÃÛÌÒÓ°Ïñ Center for Energy and Power Executive Officer

Vice Chancellor for Research

Martha Mason

OIT Executive Director, User Services

Office of Information Technology

Amanda Lash

Travel Manager

Travel Customer Service

Karen Mallette

Executive Officer/Director of Business Operations

Facilities Procurement

Bryan Hoppough

Senior Business Partner

Human Resources