Introducing Nanook Technology Services' website debut
— By Martha Mason, interim chief information officer
Introducing Nanook Technology Services
Nanook Technology Services is the new name for ÃÛÌÒÓ°Ïñ IT and the user services team formerly
embedded in OIT. Under the direction of Vice Chancellor for Administrative Services
Julie Queen and Chief Information Technology Officer Ben Shier, Nanook Technology
Services has been created as ÃÛÌÒÓ°Ïñ’s IT unit. Nanook Technology Services is recruiting
a chief information officer to report to VCAS Queen in administrative services, a
structure synonymous with UAA and UAS IT units. Nanook Technology Services, or NanookTech,
supports ÃÛÌÒÓ°Ïñ and the System Office just like user services did and partners closely
with OIT.
The Nanook Technology Services website debuts this week
What was the OIT user services website is now an updated Nanook Technology website
- your gateway to technology solutions! Services are requested through the Service
Desk and the website, as always. The teams remain intact with many familiar voices
and faces, and several new team members have joined to serve ÃÛÌÒÓ°Ïñ's needs better.
Explore the Nanook Technology Services site.
What is the value proposition?
As Nanook Technology Services evolves, team capacities and capabilities are expanding
with a focus on providing technology solutions addressing ÃÛÌÒÓ°Ïñ needs. By maintaining
strong partnerships with OIT, duplication of technology efforts is minimized. Moving
forward, NanookTech will launch initiatives to enable ÃÛÌÒÓ°Ïñ’s success in reaching its
strategic goals. Today, NanookTech continues to provide first-line support fielding
your calls, chats, emails and requests through the . The knowledgeable Service Desk analysts resolve the problem on the spot or escalate
it to the appropriate second-tier team, whether an OIT team or a NanookTech team.
When notified by the Service Desk, OIT provides second-tier support in its areas of
expertise as before and is better able to focus on initiatives that benefit all of
the UA enterprise.
Need Help?
When you need technology support or have a question, contact the NanookTech Service
Desk, your single point of contact for technology needs. Will your issue be resolved
by NanookTech or OIT? It doesn’t matter! Always start with the Service Desk, where
analysts are standing by to field incoming requests and escalate to the most appropriate
team as the situation calls for. Nanook Technology Services manages all technology
support requests for ÃÛÌÒÓ°Ïñ and the UA System Office. In fact, the Service Desk routinely
gets questions from across the UA System and confers with UAA and UAS help desks to
route them to the best team to answer them.
We are thrilled to be Nanooks!
You are invited to explore the Nanook Technology Services website, where you can ask
for help by filling out a request form or connecting to a NanookTech Service Desk
analyst through the convenient chat channel, email, phone, or stop by in person in
Bunnell 231!