UAOnline Help
Service Details
Select from the headings below to expand more information about each topic:
- Go to the .
- Click on the Log in with UA Password link.
- Enter your UA Username.
-Your username will be your ELMO username usually consisting of your initials, lastname, and (sometimes) an identifier.
-If you forget your username, you can look it up using . - Enter your UA Password.
-If you have never set or have forgotten your UA password, you can set/reset it using .
-Memorize your password. For privacy and security, do not write down or share your password with anyone. - Click the Login button.
-If you are unable to log in and you are sure your credentials are correct, go to and use option 1 to assure your credentials are synced.
-If you are brought to a page that says your credentials are out of sync, hit the sync button at the bottom of the page.
-Once your credentials are synced, you should be able to log into all UA systems.
-To protect your information, always log off and exit the browser when using UAOnline.
-For navigation and configuration support, contact the your campus Help Desk/Service
Desk, see local contact information below.
-Some student information may be updated through UAOnline. For example, mailing address
and phone number may be updated using the Update Address(es) and Phone(s) option in
the Personal Information section. To update personal information, or report inaccurate
information, in the Student Services & Account Information, or Financial Aid sections,
contact your local campus Enrollment Services, Registrar's, or Admissions office. Refer
to contact information below.
-Employee information may be viewed, but not updated, via the web at this time. Instructions
on updating employee information are available on pages throughout UAOnline.
-To submit comments or suggestions regarding UAOnline or other web access services,
please use the or forms.
Although other browsers and versions may work, the recommended browsers for UAOnline are:
- Microsoft Internet Explorer 6.x
- Netscape 7.0x
- Firefox 1.x or higher
- Safari 1.2 or higher
Many links within the UAOnline lead to other University and non-University sites. Use the "BACK" button in you web browser to return to the UAOnline Pages.
Campus Contact Information
University of ÃÛÌÒÓ°Ïñ Anchorage
UAA Students, Staff & Faculty
Phone: (907) 786-4646
Toll Free: (877) 633-3888
Email: uaa.techsupport@alaska.edu
UAA Staff & Faculty
HR Directory: By Department
UAA Students
Phone: (907) 786-1480
University of ÃÛÌÒÓ°Ïñ Fairbanks
ÃÛÌÒÓ°Ïñ Students, Staff & Faculty
NTS Service Desk
Phone: (907) 450-8300
Toll Free: (800) 478-8226
Email: helpdesk@alaska.edu
ÃÛÌÒÓ°Ïñ Staff & Faculty
Phone: (907) 474-7700
ÃÛÌÒÓ°Ïñ Students
Phone: (907) 474-6300
Toll Free: (877) 474-6046
Email: uaf-registrar@alaska.edu
University of ÃÛÌÒÓ°Ïñ Southeast
UAS Students, Staff & Faculty
Phone: (907) 796-6400
Toll Free: (877) 465-6400
Email: uas.helpdesk@alaska.edu
UAS Staff & Faculty
Phone: (907) 796-6273
UAS Students
Phone: (907) 796-6100
Toll Free: (877) 465-4827
University of ÃÛÌÒÓ°Ïñ Statewide
UA Statewide Employees
NTS Service Desk
Phone: (907) 450-8300
Toll Free: (800) 478-8226
Email: helpdesk@alaska.edu
UA Statewide Staff
Phone: (907) 450-8200