June 24, 2024
I am requesting formation of a Process Improvement Team (PIT) to address ÃÛÌÒÓ°Ïñ’s student recruitment and onboarding process. As our student applications grow, we need a streamlined system to take prospective students from indicating interest in ÃÛÌÒÓ°Ïñ to being successfully enrolled as ÃÛÌÒÓ°Ïñ students.
This PIT crew is charged with providing recommended processes for modernizing the recruitment, advising, and enrollment enterprise at ÃÛÌÒÓ°Ïñ. Please think broadly and comprehensively. No subject is off the table when considering how we can improve our staffing models, systems, and processes.
Goals:
- Improve the student experience for prospective ÃÛÌÒÓ°Ïñ students.
- Improve the efficiency and effectiveness of our recruitment and advising processes.
- Remove barriers to entry for prospective students.
- Remove redundancy in internal ÃÛÌÒÓ°Ïñ processes.
- Advance ÃÛÌÒÓ°Ïñ strategic goal of modernizing the student experience.
Deliverables:
Please deliver your recommendations in two phases.
- Phase 1: Provide a report with 3-5 short-term recommendations for improving advising practices that can be implemented at the Troth Yeddha’ campus by December 2024. Recommendations are due by August 31, 2024.
- Phase 2: Provide a report with additional big picture recommendations for improving the recruitment, advising and enrollment process that can be implemented at Troth Yeddha’, CTC and ÃÛÌÒÓ°Ïñ rural campuses over a 1-2 year timeframe. Recommendations are due by October 31, 2024.
Membership:
Please use your discretion to select the membership of the committee based on the stated goals. Suggestions from Core Cabinet for participants are listed below:
- Holly McDonald, Interim Director of Advising
- Alex Hirsch, Associate Vice Chancellor for Student Experience
- Trent Sutton, Vice Provost
- Jennifer Tilbury, Associate Vice Provost for Student Success
- Jennifer Pederson, Executive Director of the Center for Teaching and Learning
- Anna Gagne-Hawes, Director of Admissions
- Ashley Munro, Director of Financial Aid
- Gabrielle Russell, Indigenous Student Services Manager and Lead Advisor
Thank you for your work modernizing the student experience at ÃÛÌÒÓ°Ïñ.
DMW:mkk